Hoken Pass

Review Transparency (Omnibus)

Last updated: August 2026 · Hoken Tech S.r.l.

1. Purpose

In accordance with the EU Omnibus Directive (Directive (EU) 2019/2161) and applicable consumer protection legislation, we disclose how reviews are collected, verified, and presented, so that consumers can assess the reliability of reviews on the Hoken Pass platform.

2. How Reviews Are Collected

  • Reviews are collected exclusively from verified users and customers of the Hoken Pass platform.
  • Only individuals or organizations that have created an account, used the Service, or purchased a plan may submit a review.
  • Reviews may be submitted directly through the platform or in response to a feedback request sent to registered customers.

3. Verification of Reviews

  • We take reasonable steps to verify that a reviewer is a genuine customer of the Service before a review is published.
  • Reviews that are suspected to be fraudulent, paid, or otherwise not genuine are not published and may be removed.
  • We do not pay for reviews and we do not edit reviews to alter their substance. We may correct obvious spelling or formatting issues and may redact unlawful, defamatory, or commercial content.
  • Where a review concerns a specific customer organization, we disclose the relationship between the reviewer and that organization when reasonably known.

4. Display of Reviews

  • Reviews are displayed together with a date and, where applicable, the plan or service to which they relate.
  • Where we present an aggregate rating, it is calculated transparently as an arithmetic mean of all published ratings, and the total number of reviews contributing to the rating is shown.
  • Negative and positive reviews are treated equally and are not filtered out.
  • If reviews were solicited through an incentive program, this is disclosed alongside the affected reviews.

5. Incentives and Sponsored Reviews

We currently do not offer incentives in exchange for reviews. If, in the future, any incentive program or sponsored review arrangement is introduced, it will be clearly disclosed in accordance with the Omnibus Directive and consumer law.

6. Reporting and Removal

  • If you believe a review is inaccurate, fraudulent, or otherwise inappropriate, you may report it by contacting support@hokenpass.com.
  • We will review reported reviews in a timely manner and remove those that do not comply with these standards.

7. Contact

For any question regarding this transparency notice or a specific review, contact:
support@hokenpass.com
Hoken Tech S.r.l., Via Ippolito Nievo, 25, 70056 Molfetta (BA), Italy